Terms of Use

CoachZR is designed to help instructors grow their training business while preserving instructor independence. We provide technology infrastructure, student enrollment tools, communication tools, payment options, and ShoQ®ZR service workflows. Instructors remain responsible for the training, services, products, policies, safety practices, and student relationships they create through or outside the platform.

By creating or using an account, you represent that you are at least 18 years old, legally able to enter into binding agreements, and legally permitted to use the platform in your jurisdiction.

Instructor eligibility

• Instructors must be legally eligible to provide the listed instruction, coaching, training, advisory service, or related offering.
• CoachZR may request credential, certification, business, insurance, or identity verification for certain listings, premium features, payment features, or public badges.
• False credential claims, misleading training claims, unsafe conduct, illegal activity, or fraudulent behavior may result in restriction, suspension, or termination.

You are responsible for keeping your account information accurate, protecting your login credentials, and all activity that occurs under your account. You agree not to impersonate another person, misrepresent your qualifications, misuse student data, interfere with platform operations, or use CoachZR for unlawful activity.

CoachZR provides technology infrastructure. Depending on the feature used, this may include profile hosting, listing tools, student enrollment pages, payment processing options, messaging, remote coaching workflows, student history, AI-assisted review tools, merchandise listing tools, and administrative dashboards.

CoachZR supports different types of instructor activity. Because these activities are different, the payment rules are also different.

For eligible classes, in-person services, and merchandise listings, an instructor may choose to accept payment directly from the student or customer. This may include cash, check, Zelle, Venmo, PayPal, range-front-desk payment, invoice, agency billing, or another method arranged between the instructor and the student.

• CoachZR does not collect, hold, process, refund, or guarantee direct payments made outside the platform.
• The instructor is responsible for confirming payment, managing the student's enrollment status, and honoring any direct-payment arrangement.
• Direct-payment disputes must be handled between the student and instructor unless CoachZR separately agrees to assist.
• CoachZR may show enrollment, reservation, attendance, or confirmation status even when payment occurred outside the platform.

When a student or customer pays through ShoQ checkout, CoachZR or its payment processor processes the payment for the applicable instructor, seller, or service provider. ShoQ checkout may provide convenience features such as online payment, enrollment confirmation, receipts, payment records, student dashboards, instructor dashboards, and administrative tracking.

Fees

• For classes and eligible merchandise paid through ShoQ checkout, CoachZR may deduct a platform fee, payment processing fee, or other disclosed transaction fee from the instructor or seller payout, unless the checkout page clearly states that the student pays an added fee.
• For ShoQ®ZR remote coaching or other ShoQ-native services, CoachZR may retain a platform service fee based on the instructor's listed price. The current intended platform fee for ShoQ-native remote coaching services is 20% unless otherwise stated in the instructor dashboard or separate agreement.
• Payment processing fees may be charged by Stripe, PayPal, or another payment provider and may be deducted before payout.

Payouts

• Instructor payouts are subject to payment processor rules, fraud review, refund windows, chargeback holds, account verification, tax reporting requirements, and minimum payout thresholds.
• CoachZR may delay, withhold, reverse, or offset payouts to cover refunds, chargebacks, suspected fraud, duplicate transactions, policy violations, or legal compliance issues.
• Dashboard payout numbers may show gross payment, processing fees, platform fees, refunds, chargebacks, adjustments, and estimated net payout.

ShoQ®ZR remote coaching services are services delivered through the ShoQ®ZR platform, including app-based student interaction, remote coaching, training log review, target review, performance analysis, messaging, AI-assisted review, and ongoing student support.

• ShoQ®ZR remote coaching services must use the platform's payment and enrollment process unless CoachZR provides written permission otherwise.
• Instructors are responsible for the quality, timing, communication, and professional standards of the coaching they provide.
• Students understand that remote coaching is educational and informational unless the instructor clearly states otherwise.
• CoachZR may provide platform tools and AI-assisted outputs, but final coaching judgment remains with the instructor.

For instructor-created classes, training events, workshops, clinics, and similar listings, the instructor is responsible for the class description, eligibility requirements, prerequisites, equipment requirements, location, schedule, cancellation policy, no-show policy, refund policy, late-arrival policy, safety rules, range rules, and any required waivers.

Reservations and pending direct payments

• Where CoachZR supports direct-payment reservations, a student may reserve a seat while payment is arranged directly with the instructor.
• The instructor must confirm payment or enrollment before the reservation becomes fully confirmed.
• Pending reservations may expire after a stated hold period, such as 48 hours, unless the instructor confirms the student earlier.
• CoachZR may release expired reservations, reduce seat holds, or notify waitlisted students where applicable.

Instructors, sellers, or third-party providers may list merchandise, training gear, educational materials, accessories, or other permitted products where CoachZR enables such listings. The seller is responsible for product descriptions, pricing, inventory, fulfillment, shipping, taxes, returns, warranty claims, legal compliance, and customer support unless CoachZR expressly agrees otherwise.

• CoachZR may remove product listings that appear unlawful, unsafe, misleading, restricted, infringing, or inconsistent with platform standards.
• Products involving regulated items may be restricted or prohibited depending on applicable law, payment processor rules, platform rules, and shipping limitations.
• For direct-pay merchandise transactions, CoachZR is not responsible for collection, delivery, refunds, returns, or disputes.

Instructor policy controls class participation

For instructor classes, training events, and in-person services, the instructor's stated policy controls cancellation windows, late arrival treatment, no-show treatment, rescheduling, refund eligibility, transferability, and class credit unless CoachZR publishes a stricter platform rule for the specific transaction.

Online payment refund handling

• If payment was made through ShoQ checkout, refund requests must be submitted through the platform or the support process shown on the receipt or account page.
• CoachZR may consult the instructor before approving, denying, or processing a refund.
• Refunds may exclude payment processing fees, platform fees, previously delivered services, consumed subscription periods, non-refundable deposits, or other non-refundable amounts stated at checkout.
• Approved refunds will generally be returned to the original payment method, subject to payment processor timing and rules.

Direct payment refund handling

• If payment was made directly to the instructor or seller outside CoachZR, refund requests must be handled directly with that instructor or seller.
• CoachZR is not responsible for refunding payments it did not process.

Instructor cancellation

• If an instructor cancels a class or service that was paid through ShoQ checkout, CoachZR may help coordinate a refund, credit, or rescheduling option based on the instructor's policy and platform rules.
• If an instructor repeatedly cancels without reasonable notice, fails to deliver paid services, or creates unresolved payment disputes, CoachZR may restrict listings, withhold payouts, or suspend payment access.

No-shows and late arrivals

Students who do not attend, arrive late, fail to meet prerequisites, fail to bring required equipment, fail to complete required waivers, or are removed for safety reasons may be ineligible for refund, rescheduling, or credit depending on the instructor's stated policy and the circumstances.

Firearms training, range activities, dry-fire practice, live-fire practice, tactical instruction, competition preparation, equipment handling, and related activities may involve inherent risk, including serious injury or death. Students may be required to complete instructor waivers, range waivers, liability releases, safety acknowledgments, eligibility confirmations, or other forms before participation.

• Instructors are responsible for maintaining safe practices, following applicable laws, screening students when appropriate, and enforcing range rules.
• Students are responsible for obeying safety commands, following instructor and range rules, using equipment safely, and disclosing relevant limitations or legal restrictions.
• CoachZR is not responsible for injuries, property damage, unsafe instruction, range conditions, student conduct, instructor conduct, or third-party equipment failures.

CoachZR is designed to support instructor-owned student relationships. Instructors may access and export student contact information and records made available through their dashboard, subject to privacy rules, student consent, applicable law, and platform limitations.

• Instructors may use student information only for legitimate training, coaching, business, support, or communication purposes.
• Instructors may not sell, misuse, scrape, spam, harass, or unlawfully disclose student data.
• Students may have rights to access, correct, export, or delete certain personal information as described in CoachZR's Privacy Policy.

CoachZR and ShoQ®ZR may include AI-assisted tools for summaries, training feedback, student journal organization, target/session review, lesson drafting, communications, and general educational support. AI tools are support tools only and do not replace instructor judgment, legal advice, medical advice, tactical command judgment, or live safety decision-making.

• Instructors are responsible for reviewing AI outputs before relying on them or sharing them with students.
• Students should not treat AI-generated feedback as a substitute for qualified instruction or safe training practices.
• CoachZR does not guarantee that AI outputs will be complete, accurate, current, or suitable for a specific situation.

Instructors retain ownership of their original training materials, methods, written content, images, videos, and custom materials they upload, subject to the rights granted to CoachZR to operate and display the platform. CoachZR retains ownership of its software, interface, trademarks, branding, AI systems, workflows, databases, and platform infrastructure.

License to operate the platform

By uploading or creating content on CoachZR, you grant CoachZR a non-exclusive, worldwide, royalty-free license to host, display, process, reproduce, transmit, and use that content as necessary to operate the platform, provide services to students, improve platform functionality, and comply with legal obligations.

You may not use CoachZR to post, sell, promote, organize, or distribute illegal content or activities. You also agree not to use the platform for harassment, threats, hate content, unsafe training promotion, false credential claims, impersonation, spam, fraud, malware, copyright infringement, or activity that violates payment processor rules or applicable law.

CoachZR may remove content, restrict features, suspend accounts, withhold payouts, or terminate access for violations.

You may close your account by contacting CoachZR support. CoachZR may suspend or terminate accounts for repeated policy violations, fraudulent activity, chargeback abuse, safety concerns, legal violations, false credentials, misuse of student data, non-delivery of paid services, or other conduct that harms students, instructors, CoachZR, or the community.

Final payouts may be delayed or adjusted to account for refunds, chargebacks, fraud review, legal holds, or unresolved student disputes.

Before initiating formal proceedings, you agree to contact CoachZR using this form and attempt to resolve the matter in good faith. Any dispute not resolved informally will be governed by Florida law and handled through binding arbitration unless applicable law requires otherwise or a party seeks injunctive relief for immediate harm.

CoachZR may modify, add, suspend, or discontinue platform features. We may also update these Terms to reflect new services, payment models, legal requirements, safety practices, or business changes. Material changes may be communicated by email, platform notice, or updated posting date.

The platform is provided "as is" and "as available." CoachZR does not guarantee uninterrupted service, specific student enrollment results, revenue outcomes, AI accuracy, compatibility with every device, or successful completion of any class, service, or product transaction between students and instructors.

These Terms, together with any applicable Privacy Policy, payment terms, listing terms, instructor agreements, checkout acknowledgments, or service-specific rules, form the agreement between you and Pulse Frontier, Inc. If any provision is found unenforceable, the remaining provisions remain effective. Failure to enforce a provision does not waive future enforcement.