Terms of Use

1. Account Eligibility

Age and Legal Requirements:

• You must be 18 years or older
• Legally eligible to provide firearm instruction or related training in your jurisdiction
• Able to enter into legally binding contracts

Certification Verification:

We may request certification verification when required for specific features, listings, or premium instructor status. Verification helps maintain platform credibility and protects all users.

2. Account Responsibilities

You agree to:

• Keep your account information accurate and up-to-date
• Maintain confidentiality of your login credentials
• Not share your account with others
• Notify support@coachzr.com immediately of any unauthorized activity
• Be responsible for all activity under your account

3. Certification and Verification

We encourage all instructors to maintain valid certification and insurance when applicable. If your credential expires, your account remains active but will show "verification pending" until renewed.

Accounts are only suspended for:

• Verified false claims about credentials
• Legal violations or criminal activity
• Violation of platform conduct standards (see Section 9)
• Fraudulent activity or payment disputes

4. Revenue Sharing & Payouts

Revenue Split:

• Coaches receive 75% of subscription revenue from their students
• Revenue calculated after standard payment processing fees (typically 2.9% + $0.30 per transaction via Stripe/PayPal)
• Full transparency in your dashboard showing gross revenue, processing fees, and net payout

Payout Schedule:

• Monthly payouts via Stripe or PayPal
• Processed within the first 5 business days of each month
• Minimum payout threshold: $25

Revenue Stability Guarantee:

Revenue terms are guaranteed for 12 months from your signup date to prevent surprise changes. If adjustments are needed after this period, we'll provide 90 days' notice in writing via email and platform notification.

5. Equipment Commissions

Commission Structure:

• Instructors earn 15% commission on equipment purchases by their active students
• Commissions tracked automatically through a 90-day attribution system
• Attribution begins when student completes first paid session with you

Student Transitions:

If a student changes instructors, the new coach earns future commissions moving forward. Previous coaches retain commissions from purchases made during their active coaching relationship.

6. Student Relationships & Data

Data Ownership:

• Coaches own their student relationships
• May export student names and contact information at any time via dashboard
• Students who register through a coach's referral remain that coach's students

Platform Discontinuation Protection:

If the Platform ever discontinues service, you will receive:

• 90 days' advance notice
• Full student data export access in CSV/Excel format
• Training history and progress reports for all students
• Recommendation for alternative platforms if available

7. Fair-Use Student Transition Policy

To protect student experience and maintain fair competition among coaches, we ask departing coaches to observe the following:

6-Month Courtesy Period:

• Avoid direct mass-solicitation (email blasts, bulk messages, social media campaigns specifically targeting Platform students) for 6 months after account closure
• Individual students who contact you voluntarily or choose to follow you may do so without restriction
• You may respond to individual student inquiries at any time
• After six months, there are no restrictions

What This Means:

You can continue teaching any student who reaches out to you or voluntarily transitions. We simply ask that you not actively poach the entire student base you built through Platform resources within the first 6 months.

8. Liability & Good-Faith Cooperation

Inherent Risks:

Firearms training carries inherent risks. Each instructor is responsible for:

• Maintaining safe training practices
• Following applicable laws and regulations
• Securing appropriate liability insurance coverage
• Ensuring student safety during all training activities

Good-Faith Cooperation:

In the unlikely event of a dispute, legal claim, or incident investigation, both parties agree to:

• Cooperate in good faith rather than shift blame
• Provide accurate information and documentation
• Work toward fair resolution

Independent Responsibility:

Each party maintains their own insurance coverage. Neither ShoQ®Journal/CoachZR nor instructors are responsible for the other party's negligence. Coaches are not liable for student misuse of training that occurs outside of supervised training environments and beyond the coach's reasonable control.

9. Acceptable Use & Content Standards

Prohibited Content and Conduct:

To maintain a safe, professional platform, the following are strictly prohibited:

• ✗ Illegal instruction or advice on unlawful activities
• ✗ Discriminatory, harassing, or threatening content
• ✗ False or misleading claims about credentials
• ✗ Content promoting unsafe training practices
• ✗ Impersonation of other instructors or individuals
• ✗ Spam, solicitation, or pyramid schemes
• ✗ Copyright infringement or unauthorized use of others' materials

Enforcement:

Violations may result in content removal, account suspension, or termination depending on severity. We'll provide warning for minor violations when possible.

10. AI and Content Accuracy

Your Responsibility:

• Always verify AI-generated information before applying it in live training environments
• Use AI recommendations as a starting point for your professional analysis
• Report any AI inaccuracies to help us improve the system

Continuous Improvement:

We continually refine our AI systems using anonymized data to improve accuracy, safety, and relevance. See our Privacy Policy for details on how data is used.

11. Refunds and Cancellations

Student Refunds:

• Students may cancel subscriptions at any time
• No refunds for partial months (service continues until end of billing period)
• Instructors are not responsible for issuing refunds
• Platform handles all refund disputes and chargebacks

Instructor Cancellations:

• Coaches may close accounts at any time with 30 days' notice
• Final payouts processed within 45 days of account closure
• Student data export available immediately upon closure request

12. Account Termination

Voluntary Termination:

You may close your account at any time by contacting support@coachzr.com. You'll receive final payout and full data export.

CoachZR-Initiated Termination:

We may suspend or terminate accounts for:

• Repeated violations of these Terms
• Fraudulent activity or payment disputes
• Legal violations or criminal activity
• Severe safety violations or negligent conduct

Termination Process:

• Warning issued for first-time minor violations (when applicable)
• Written explanation provided for account suspension
• Opportunity to appeal within 15 days
• Final payouts processed for legitimate earnings

13. Arbitration and Dispute Resolution

Informal Resolution First:

Before pursuing formal dispute resolution, both parties agree to attempt good-faith informal resolution by contacting legal@coachzr.com.

Binding Arbitration:

Any dispute not resolved informally will be handled through binding arbitration under Florida law, administered by the American Arbitration Association (AAA).

Remote Participation:

• You may choose to participate remotely via video conference to avoid travel costs
• In-person hearings available in Bradenton, Florida if preferred

Purpose:

This process helps both parties resolve issues efficiently without costly litigation. Arbitration is faster, less expensive, and more private than court proceedings.

Exception:

Either party may seek injunctive relief in court to prevent immediate, irreparable harm.

14. Platform Modifications

We continually improve the Platform with new features and enhancements. Here's how changes are communicated:

Your Rights:

If you disagree with material changes, you may close your account and receive full data export before changes take effect.

15. Intellectual Property

Coach Ownership:

• ✓ Coaches retain full ownership of all original training materials, methods, and custom content
• ✓ You may use your content on other platforms or in other contexts
• ✓ Your intellectual property remains yours forever

AI-Generated and Edited Content

Content created by ShoQ® AI tools, including training outlines, journal summaries, tactical lesson drafts, or similar materials ("AI-Generated Material"), remains the intellectual property of Pulse Frontier, Inc. You are granted a non-exclusive, perpetual license to use, modify, and distribute such content for your personal or professional coaching purposes.

When you edit or add to AI-Generated Material, you own the portions you contributed. Pulse Frontier retains a non-exclusive right to use the final, anonymized versions (including your edits) for system training, feature improvement, or aggregated content libraries, without identifying you or your students.

CoachZR Ownership:

• CoachZR retains ownership of its software, AI tools, and platform infrastructure
• Platform branding, logos, and interface design
• Proprietary algorithms and technical systems

License Grant:

Coaches grant CoachZR a non-exclusive, revocable license to display their content within active student subscriptions. This license allows us to show your training materials to your students through the Platform. The license automatically terminates when your account closes or when student subscriptions end.

16. Warranties and Disclaimers

We Do Not Guarantee:

• Uninterrupted or error-free service
• Complete accuracy of AI recommendations
• Specific revenue or student enrollment results
• Compatibility with all devices or browsers

We Do Promise:

• To maintain reasonable security measures
• To fix bugs and issues in a timely manner
• To communicate transparently about system status
• To provide fair support and assistance

17. General Terms

Governing Law:

This agreement is governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

Severability:

If any provision is found unenforceable by a court or arbitrator, all other provisions remain valid and enforceable.

Entire Agreement:

These Terms, together with our Privacy Policy, represent the complete understanding between you and CoachZR. Any prior agreements or discussions are superseded.

Assignment:

You may not assign or transfer your rights under these Terms. CoachZR may assign these Terms in connection with a merger, acquisition, or sale of assets.

Waiver:

Our failure to enforce any provision doesn't waive our right to enforce it later. Any waiver must be in writing and signed by authorized CoachZR representatives.

18. Changes to These Terms

We may update these Terms to reflect:

• Changes in law or regulation
• New Platform features or services
• Improved business practices

Notice of Changes:

• Email notification to registered address (for material changes)
• Platform notification banner
• "Last Updated" date at top of Terms
• 30 days' notice before material changes take effect

Material changes include:

• Changes to revenue sharing or commission structure
• Changes to dispute resolution procedures
• Changes to data rights or ownership
• New restrictions or obligations

19. Contact Information