Privacy Policy

Last Updated: 11/02/2025

1. Introduction

ShoQ®Journal ("Platform," "we," "us," or "our"), operated by Pulse Frontier, Inc., respects your privacy. ShoQ®Journal is designed to help firearm instructors and students train more safely and effectively. This Privacy Policy explains how we protect your data and use it responsibly to enhance your experience.

By using our Platform, you consent to the data practices described in this Policy.

  • Website: CoachZR.com
  • Mobile applications (iOS and Android)
  • All related services and features

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

  • Name, email address, phone number
  • Date of birth (18+ eligibility)
  • Location (city, state, country)
  • Payment information (processed by Stripe/PayPal)
  • Profile photo (optional)

Instructor & Professional Accounts: Certain information (e.g., tax forms or liability insurance) is requested only when you begin receiving payouts or offering paid training. These documents are not public and are stored securely for compliance only.

2.2 Information Collected Automatically

Usage Data: pages viewed, features used, device/browser, IP (city/region), referrals, and search/interactions.

Training Data: session stats, performance metrics, patterns over time, equipment used, and AI interaction logs.

2.3 Information from Third Parties

  • Payment processors (fraud/transaction data)
  • Social sign-ins (if connected)
  • Certification verification (if applicable)

3. How We Use Your Information

3.1 Platform Operations

  • Account management, payments/commissions, support
  • Transactional emails and fraud prevention
  • Certification checks (where applicable)

3.2 Feature Delivery

  • Personalized training recommendations and analytics
  • AI feedback and scenarios
  • Instructor-student matching and relevant equipment suggestions

3.3 AI System Improvement

Important: We use anonymized training statistics and AI interaction patterns to improve feedback and scoring. This process is internal only — data is not shared externally or used to train general-purpose AI models. AI interaction data is anonymized and never includes identifiable journal or student data.

3.4 Educational & Product Communications

We focus communications on training, equipment updates, and coach opportunities — not general product promotions. You can opt out anytime via settings or unsubscribe links. We do not use third-party ad networks or sell user data for ads.

4. Data Sharing & Third-Party Sales

4.1 When We Share Personal Information

  • With your active Instructor: name, email, relevant training data, and purchase history that affects commissions.
  • With service providers (payments, email, hosting, analytics, support) under confidentiality, for service only.
  • For legal compliance and business transfers as described.

4.2 Aggregated Insights and Industry Research

We never sell user data. We may share aggregated, anonymous statistics to improve training safety and industry research. These insights are summarized and de-identified.

What We Do: combine usage statistics from large anonymous groups to produce industry-wide reports for safer training and better products.

What We Don't Do: disclose names/emails, share coach-specific business intelligence or student lists, or share identifiable training records.

Opt-Out: Instructors may email [email protected] with subject "Opt-Out of Data Insights." Functionality is unaffected.

5. Data Security

5.1 Measures

  • TLS/SSL in transit; encryption at rest for sensitive data
  • PCI-compliant payment processing
  • Access controls, audits, and confidentiality agreements

5.2 No Guarantee

No system is 100% secure. Use strong passwords and report suspicious activity immediately.

5.3 Breach Notification

  • Notify affected users within 72 hours of discovery
  • Describe impacted data and mitigation steps

6. Your Privacy Rights

6.1 Access & Portability

  • Request copies of your data and export (CSV/JSON)
  • Ask who received your data

6.2 Correction & Update

Update in settings or request corrections.

6.3 Deletion

Request account/data deletion (subject to legal retention of certain records). Anonymized data may be retained and cannot be re-identified.

6.4 Opt-Outs

  • Marketing communications (unsubscribe/settings)
  • Personalized ads (not used) and analytics controls

7. Children's Privacy

We do not knowingly collect data from users under 18. If discovered, we delete it and notify guardians where possible.

8. Training Data Retention & Control

  • You can delete any journal entry or session log at any time.
  • Upon full account deletion, personal/training data is removed within 90 days.
  • Aggregated, de-identified statistics may be retained and cannot be traced back to any person or coach.

8.1 Active Accounts

Data TypeRetention Period
Transactional Data7 years (tax/legal)
Training LogsUser-controlled (delete anytime)
AI Interaction DataUp to 3 years (anonymized only; no identifiable journal/student data)
Marketing DataUntil opt-out or 2 years of inactivity

8.2 Closed Accounts

  • 90 days: data retained for recovery
  • After 90 days: personal/training data deleted
  • Anonymized statistics may be retained

9. International Users

All data is securely hosted on U.S.-based servers. When data is accessed internationally, it is protected using appropriate safeguards, including Standard Contractual Clauses (SCCs) where required. By using the Platform, you consent to this transfer and protection framework.

10. Third-Party Links & Services

We link to third-party vendors/services. Review their privacy policies before sharing information.

11. Changes to This Policy

We may update this Policy for legal, feature, or practice changes. For material changes, we provide 30 days' notice via email, banner, and the "Last Updated" date.

12. Contact Us

Privacy & Data Requests: [email protected] (use subject: "Privacy Rights Request")

General Support: [email protected]

Mailing Address:
Pulse Frontier, Inc.
1201 6th Ave. W. Ste 100 #695, Bradenton, Florida 34205

By using ShoQ®Journal, you acknowledge that you have read and understood this Privacy Policy.